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GTM Operations Generalist (Sales + Customer + Revenue Ops)

Own the systems and workflows that keep our commercial engine running smoothly.

ABOUT THE GTM OPS GENERALIST ROLE AT GENHEALTH

Own the systems and workflows that keep our commercial engine running smoothly. [GenHealth.ai](http://genhealth.ai/) is hiring a GTM Operations Generalist to be a high-agency “glue” operator across sales, customer success, and revenue operations. Reporting to the Head of Sales & Operations, you’ll help build and run the operating system behind our growth—covering invoicing and collections tracking, contract workflows, CRM hygiene, reporting, and customer onboarding coordination. This is a strong fit for someone with consulting, client services, or biz ops experience who wants real ownership and execution.

Responsibilities

Commercial Operations
- Build and maintain lightweight systems that keep deals moving, customers onboarded, and revenue collected
- Manage invoicing workflow and AR tracking; coordinate collections follow-up as needed
- Own deal desk and contract workflows (proposals, MSAs, approvals, version control)
CRM, Reporting & Enablement
- Keep Attio data clean and reliable across pipeline, contacts, and activities
- Produce weekly reporting on pipeline health, revenue, and operational KPIs
- Support forecasting and GTM operating cadence with clean data and follow-through
Customer Operations & Cross-Functional Glue
- Coordinate onboarding workflows and internal handoffs
- Support QBR prep, renewals tracking, and customer follow-ups
- Identify operational bottlenecks and implement fixes (process, templates, automation)

Sales-to-CS Transition

- Build handoff processes and tools between sales and customer success using AI development tools (Claude Code, Cursor, etc.) - Design and implement automated workflows to streamline customer onboarding and success touchpoints - Temporarily manage high-value customer relationships during transitions to ensure continuity and exceptional experience

What success looks like (first 90 days)

- Invoicing, Stripe, and AR tracking are consistent and trustworthy - CRM data is clean enough to support forecasting and leadership decisions - Contracts, onboarding, and GTM workflows run with less friction - Easy transitions from won sales to customer success

Requirements

- 3–5 years of experience in consulting, client services, biz ops, sales ops, or rev ops

- Startup experience strongly preferred—comfortable with ambiguity and fast-paced environments

- Expert-level proficiency with Google Drive organization and Google Suite (Sheets, Docs, Slides)

- Strong attention to detail and organizational skills—nothing falls through the cracks

- Excellent written and verbal communication skills

- Ability to work independently and take ownership of projects

- Comfortable learning new tools quickly and adapting to changing priorities

- Experience with or willingness to learn: Attio (CRM), Stripe (payments), Mailchimp (email marketing), Dripify (LinkedIn automation), Notion (project management), and others

- Proactive problem-solver who can anticipate needs before being asked

- High level of professionalism when handling contracts, financials, and client communications

Important: This is an execution-heavy role. You should enjoy operational work—spreadsheets, systems cleanup, documentation, and follow-through.

Nice to Have

- Prior experience with healthcare or healthcare technology companies
- Prior experience leveraging LLMs and tools like Claude Code, Cursor, and others
- Familiarity with contract lifecycle management
- Experience with sales enablement or sales operations tools
- Previous exposure to B2B SaaS business models

Compensation & Benefits

The salary for this role is $75,000 – $125,000. In addition to salary, total compensation includes the following:
- Healthcare, dental, and vision insurance for your entire family - Equity (stock options) valued between $25,000 - $75,000.
- Unlimited vacation and 15+ company holidays per year
- Work directly with the founders

At GenHealth.ai, we are transforming the healthcare industry with cutting-edge Generative AI technology. As an Engineer at our company, you will work on projects that will improve the lives of millions of patients around the world. If you are passionate about using AI to make a significant impact on the healthcare industry we encourage you to apply today!

We take pride in our focus on equity. We are a proud equal opportunity employer and encourage individuals from all backgrounds and identities to apply for this position. We believe in fostering an inclusive and diverse workplace and are committed to supporting our employees’ professional growth and development.

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